FAQ

Submit the contact form with your swimmer’s details, preferred lesson location, and 2 availability options. We’ll review your request, match you with an instructor, and send you time options to confirm.

We’ll ask for the swimmer’s age and level, your contact details, lesson location, and availability. Providing specific time ranges helps us match you faster.

For in-home lessons, you’ll need access to a private residential pool.

If you don’t have one, many families use a friend or family member’s pool, or their building’s shared pool. At this time, we do not arrange or source pool access.

In your own pool, at your home. We come to you for fully personalized, one-on-one lessons in the comfort of your own pool.

We travel across Metro Vancouver, including Vancouver, North and West Vancouver, Burnaby, Richmond and the surrounding areas. Coverage depends on instructor availability in your area, and after-school and weekend times tend to book early.

Lessons run year-round.

In-home (mobile) lessons are offered 7 days a week based on instructor availability.

Evening spots are limited and tend to book early.

We teach all ages, from young children to adults. Lessons are fully tailored to each swimmer’s level and comfort in the water.

Consistency is key. Most swimmers benefit from 1–2 lessons per week over 8–12+ sessions, but long-term progress depends on your goals and consistency. Students who commit to ongoing lessons and practice between sessions improve significantly faster and retain skills better. Packages are recommended to build momentum, stay consistent, and get the best results.

Yes. You can add another swimmer to your private lesson for $21 per additional swimmer, tax included (e.g., siblings or friends). One family coordinates scheduling and payment. It works best when swimmers are at similar levels so the instructor can teach them together.

In-home private lessons, tax included, per 45 minutes: Little Swimmers (ages 3–4) $84, Junior Swimmers (ages 5–17) $94.50, Teens & Adults (18+) $105. A 60-minute option is available for Junior and Teens & Adults.

A 10-lesson package saves 10%. Add another swimmer to the same lesson for $21. Full details are on our Pricing page.

We accept Interac e-Transfer (preferred) and credit card. Once your lessons are scheduled, we’ll send an invoice with payment details. Payment is due before your first lesson; packages are paid in full upfront.

Bring:
• Swimsuit
• Goggles (recommended)
• Towel

On your first lesson, your instructor will meet you at the pool, do a quick comfort and skill check, and tailor the session from there. Early lessons usually focus on water comfort, breathing, and technique fundamentals before progressing.

We offer in-home swim lessons across the Greater Vancouver area. Coverage depends on instructor availability for your location. Include your address or area in the contact form and we’ll confirm when we follow up.

Reschedule with 24 hours notice. Less notice or a no-show means the lesson is forfeited.

Love your first lesson, or your money back. If your first lesson is not the right fit, tell us within 48 hours of that lesson and before your second lesson, and we will refund the lessons you have not used, you only pay for the one you took.

Package validity windows. A 10-lesson package comes with 14 weeks to use it, and the clock starts at your first lesson, not the day you pay. If you need a little more time just ask before it closes, we are happy to give you a one-time extension at no charge. If a package’s window closes and we have not heard from you, the unused lessons are forfeited, so please reach out before then, we would rather extend your package than see it go to waste.

Starting a package and needing to stop partway through? The lessons you have already paid for but not used stay valid for the rest of your package’s window (14 weeks from your first lesson), not a separate credit period. Reach out before that window closes and we will help you use them.

Cancellations are otherwise handled with credits valid for your package’s window above, that apply to any lesson. If we cancel for a reason on our side (instructor illness, pool closure), you get a full credit or refund. Missed individual classes are not refunded, but we will set up a make-up whenever we can.

Read our full Cancellation & Refund Policy

Then we fix it. Tell me and I will personally make it right, whether that is a new instructor, a look at your strokes, or a fresh plan. We will talk and I will sort it. I just want to teach you to swim.