FAQ

Submit the contact form with your swimmer’s details, preferred lesson location, and 2 availability options. We’ll review your request, match you with an instructor, and send you time options to confirm.

We’ll ask for the swimmer’s age and level, your contact details, lesson location, and availability. Providing specific time ranges helps us match you faster.

Yes, for in-home lessons you’ll need access to a private residential pool.
If you don’t have one, you can select our Burnaby indoor pool or choose “I need help finding a pool” in the form.

You can choose:
• In-home (your private pool)
• Burnaby indoor pool (9304 Salish Ct)
• Or request help finding a suitable pool

If you don’t have access to a private pool, you can book lessons at our Burnaby indoor location (9304 Salish Ct).
Many clients also use a friend or family member’s pool. At this time, we do not arrange or source pool access.

Lessons run year-round.
Mobile lessons are offered 7 days a week based on instructor availability.
Burnaby lessons typically run in the evenings (around 7–9pm).

We teach all ages—from young children to adults. Lessons are fully tailored to each swimmer’s level and comfort in the water.

Consistency is key. Most swimmers benefit from 1–2 lessons per week over a minimum of 6–10 sessions. Packages are recommended for faster progress.

Yes. You can add another swimmer to your lesson (e.g., siblings or friends). One family coordinates scheduling and payment.

In-home lessons can be rescheduled with at least 24 hours’ notice.
Burnaby lessons follow a fixed schedule and are not refundable or reschedulable if missed.